Privacy Policy
Last updated: 13 August 2026
1. Who we are
Crystal Grave Care ("we", "us", "our") is a grave cleaning and memorial care service operating across London, Essex, and Kent. We are the data controller for personal information collected through this website.
2. What data we collect
We may collect the following personal data when you use our website or contact us: your name and contact details (email address, phone number); details of the memorial or grave you wish us to care for; correspondence and enquiry content submitted via our contact form; and technical data such as IP address, browser type, and pages visited.
3. How we use your data
We use your personal data to respond to your enquiries and provide our services, send you service updates and photo reports, comply with legal obligations, and improve our website. Our lawful basis is legitimate interests and, where required, consent.
4. How long we keep your data
We retain enquiry and customer data for up to 3 years after our last contact with you, unless a longer period is required by law. You may request deletion at any time.
5. Sharing your data
We do not sell or rent your personal data. We may share it with service providers who help us operate our business (under data processing agreements) and with law enforcement or regulatory bodies where required by law.
6. Your rights
Under UK GDPR you have the right to access, correct, erase, or restrict your personal data, object to processing, request data portability, and withdraw consent at any time. Contact us at [email protected] to exercise these rights. You may also complain to the ICO at ico.org.uk.
7. Cookies
Our website uses only essential technical cookies required for the site to function. We do not use advertising or tracking cookies. No cookie consent banner is required for essential cookies under UK PECR.
8. Changes to this policy
We may update this Privacy Policy from time to time. The last updated date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.